Responsible gambling

At Grosvenor Poker Casino, we understand the importance of responsible gaming practices to ensure a safe and enjoyable experience for all our players.

Self-Exclusion:

You can request self-exclusion from playing on any or all of our online casino products. This means that your account will be closed temporarily or permanently, depending on your choice, to prevent access to these platforms.

Self-exclusion periods include 24 hours up to a lifetime ban, and during this time you won't receive promotional emails or direct marketing messages related to our services.

Reality Checks:

We provide reality checks to help manage your gaming session. This feature sends reminders after set intervals (e.g., every hour) to inform you about the amount of money spent on the site since logging in, allowing you to monitor and control your betting habits effectively.

Session Limits:

To restrict playing sessions and ensure balance with other activities, you can implement session limits for gaming time. This will alert or limit access after a specified period (e.g., 6 hours), promoting healthier gaming patterns.

Loss Limiting Tools:

If you want to avoid significant financial losses in one sitting, we offer the loss limitation tool. It helps control your stakes by setting up betting caps for individual sessions or periods, limiting potential harm and supporting responsible behavior.

Deposits Limits:

To set a cap on how much money you can deposit over short term (e.g., 24 hours), daily, weekly, or monthly, we allow these limits to be established. This helps prevent overspending by automatically blocking larger deposits beyond what's been allowed in advance.

Self-Assessment Tools:

You can use our self-assessment tools for early intervention and prevention of problematic behavior. This includes setting deposit, spending, time spent playing, loss limits; monitoring session patterns based on hours played or amount lost within a short period – ensuring these stay well within safe bounds that align with your budget.

External Support Services:

If you feel the need to talk about responsible gaming strategies beyond self-management methods available from us directly (through phone calls), emails or text messaging services offered by operators offering such information then signposting resources like GamCare provides access to unbiased advice & support provided at no cost helping anyone looking after loved ones who show signs of being affected negatively due gambling related issues so everyone stays healthy both mentally emotionally too.

Industry Standards and Regulation:

We adhere strictly to industry standards set up under the UK Gambling Commission guidelines, with an emphasis on protecting vulnerable individuals through mechanisms designed specifically around regulation including GAMSTOP where applicable ensuring strict adherence towards safe gamblers practices remains central always keeping our service open.